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Delivery, payment and returns

Updated on 23/11/2022

All prices shown in our product list are VAT INCLUDED. The final purchase summary shows the final price, with an information breakdown stating the VAT amount; this does NOT mean it is charged again.

All businesses belonging to European Union countries other than Spain will be exempt from paying this tax. VAT will not be charged on sales to any other country in the world; however, each country’s customs authorities will apply the relevant taxes.

The prices shown may be reviewed and changed at any time if conditions require it.

Contents of this page
  1. Payment methods
  2. Delivery methods
  3. Delivery times
  4. Track an order
  5. Guarantees and returns
  6. Reviews from real customers.
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Payment methods

  • PAYING ON OUR INTERNATIONAL SHOP:
    Our international shop accepts bank transfer and credit or debit card through Redsys. Delivery to mainland Spain is free for orders over 60€, subject to the delivery conditions below.

    Payment details: the bank-transfer instructions and card-payment information are set out below.

  • BANK TRANSFER:
    If you choose to pay by bank transfer, you will receive an email with the information needed to make the transfer in the name of this website. It is very important to enter "order nº xxxx" as the reference, along with your first name and surname, and make the transfer within a maximum of seven days after placing the order. The account details are below:
    • Bank: Banco Santander
    • IBAN: ES09 0049 1246 6927 1002 1803
    • BIC/SWIFT: BSCHESMMXXX

    The order will not be considered effective until we receive confirmation of the transfer from the bank. In any event, to process delivery more efficiently and check the information supplied by our bank more quickly, we recommend emailing proof of the transfer to info@micosmeticacasera.es .

  • VISA / Mastercard:
    The virtual payment terminal is designed to operate in a fully secure mode for Internet sales. All transactions made through the Virtual Payment Terminal have security, confidentiality and integrity safeguards for the parties involved: cardholders, their card issuers and our business.
  • BIZUM:
    Bizum is not supported for orders placed on our international shop.
  • PayPal:
    PayPal is also unavailable. Please select bank transfer or card instead.
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Delivery methods and options

Delivery times for our products in Spain and Portugal are 24/48 hours from placing the order. GLS delivers on the day after the order is processed. Our delivery time in Europe is 7-14 working days.

Delivery during promotions in our online shop may take from 48 hours to 1 week, depending on the volume of orders. During promotions, if you need to receive your order quickly, we recommend leaving a comment when you complete your purchase.

The dispatch times stated are approximate. If an item is out of stock or temporarily unavailable, we will contact you to explain the new delivery time or, if we cannot supply that product, to cancel it. In any event, a delay beyond the stated delivery times will not entitle the customer to claim any compensation.

Cash on delivery, including its 2 € fee and 400 € order limit, is not available on our international shop.

Delivery charges for orders under 60 € to mainland Spain are as follows:

  • GLS delivery, express transport in 24/48 hours: 4,9 €

Delivery charges (subject to typographical errors):

  • Mainland Spain: delivery is free from 60 € (VAT included), with GLS transport in 24 / 48 hours.
  • Balearic Islands: delivery is free from 600 € (VAT included), with GLS transport in 48 / 72 hours.
  • Canary Islands, Ceuta and Melilla: delivery charges are calculated according to the size and weight of the order. There may be additional customs handling charges or transport rate adjustments. The consumer will be informed of the total amount before dispatch.
  • Portugal (mainland): free delivery from 80 € (VAT included). GLS transport with delivery in 48 / 72 hours.
  • Special regions (Madeira, Azores, Corsica, Sicily, Sardinia, Greek Islands, Åland Islands, EU outermost regions…):
    These destinations may incur additional logistics or customs charges not included in the initial rate shown on the website.
    As a guide, the minimum amount is 66,00 € for parcels weighing up to 1 kg.
    Once the order is complete, we will calculate the actual transport cost based on its final dimensions and weight and inform you so that you can confirm the additional payment or cancel the order at no cost.
    If you wish, you can simulate an order by selecting bank transfer as the payment method (you do not need to make the payment), so that we can offer you the most accurate rate possible.

If an order is placed before 13h, it will leave the same day so that you can receive it at home the following day, except in the cases listed under "exceptions".

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Delivery times

Given the nature of express transport, orders to mainland Spain and Portugal will be delivered as follows:

  • Orders placed Monday to Thursday before 12 noon: your order will arrive the following day before 8 in the evening.
  • Orders placed on Thursday after 12 noon and on Fridays: your order will arrive on Monday before 8 in the evening.
  • Orders placed on Saturdays, Sundays and public holidays: your order will arrive within 48 working hours, before 8 in the evening.
  • Weekends (Saturdays or Sundays) and public holidays are not included in the 24 / 48 hours, because the carrier does not work on those days. For example, if you place your order on a Saturday morning, even if we prepare it that Saturday, the carrier will not collect it until Monday, so it would reach you on Tuesday if it is not a public holiday. Please also bear in mind that local public holidays may increase this delay.
  • Canary Islands:
    Shipments are sent through Correos, with a weekly dispatch every Thursday. Delivery takes 6 to 15 working days. A tracking code is provided for all shipments.

  • (Ceuta, Melilla, Madeira, Azores, Corsica, Sicily, Sardinia, Greek Islands, etc.)
    As delivery is quoted individually, the delivery time will be the time given by the chosen carrier and communicated to the customer before the shipment is confirmed.

Important notice about preparation and delivery times

Before you complete your purchase, the checkout page displays a permanent notice stating the approximate working-day delay we currently have in preparing orders.
If you need your order urgently:

  1. You can email us to confirm the estimated delivery date.
  2. Or tell us which day you would prefer to receive it, so that we can coordinate delivery to meet your needs.

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Guarantees, right of withdrawal and returns

This section was last updated on 14/08/2026.

If you buy as a consumer, you have 14 calendar days from delivery to tell us that you wish to withdraw from the purchase, without having to give a reason.

You can exercise this right through any unequivocal statement. For example, write to us before the deadline at info@micosmeticacasera.es and include the order number and the products you wish to return. We will provide shipping instructions. From the date you notify us of your withdrawal, you have a further 14 calendar days to send the products back.

Items must be returned complete and without use beyond the handling necessary to establish their nature, characteristics and functioning. Provided that we have previously informed you of your right of withdrawal, you will be liable for any diminished value caused by handling beyond what is necessary.

The right of withdrawal does not apply in cases excluded by law, including goods made to specifications or clearly personalised; goods liable to deteriorate or expire rapidly; sealed goods unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery; and goods which, by their nature, have become inseparably mixed with other items after delivery. These exceptions do not limit your rights if the product is defective, incorrect or does not conform to the contract.

For returns under the right of withdrawal, the consumer pays the direct return transport cost, unless we have agreed to bear it or have not previously informed you that it is your responsibility. If the return is due to an error on our part, damage or a lack of conformity, Mi Cosmética Casera will bear the return costs. Contact us before sending the items so that we can provide appropriate instructions; do not send parcels with postage payable on delivery unless we have agreed to it.

We will reimburse the payments received, including the cost of the original standard delivery, without undue delay and no later than 14 calendar days after you notify us of your withdrawal. We may withhold reimbursement until we receive the goods or you provide evidence that you have returned them. Additional costs arising from choosing a delivery method other than the least expensive standard delivery are not reimbursed.

Reimbursement will be made using the same payment method used for the purchase, unless you expressly agree otherwise, and will not incur charges for you. The statutory guarantee and other consumer rights remain unaffected.